-Our Farm and Store Policies-
Return and Online Order/Order Cancelation Policy
Due to the nature of the products sold by Clara Joyce Flowers, goods are not returnable or exchangeable. All sales are final, no exceptions. We do not honor, allow or accept order cancelation requests. Any claim on product received must be submitted via email within 48 hours of delivery.
If you have a question, concern or would like to submit a claim on your received product, that must be submitted within 48 hours of package arrival. After the first 48 hour window has passed, no refunds will be granted nor will be claims be accepted. Claims regarding viral presence, blind eyes, broken necks, non-viable tubers, etc. will not be accepted after the first 48 hours post delivery. These issues are beyond our control after packages have left our farm and can/do happen once packages are delivered, received and planted.
We do not offer replacements. If a claim is accepted and is granted approval within 48 hours of delivery, a refund will be granted to the payment method that was originally used. For your financial security reasons, we are not able to change or alter the refund payment method channel. Please contact your financial institution to make arrangements.
We do not offer the ability to combine orders.
Increases in shipping charges may apply for orders in AK, CA, HI, and WY.
Terms of Service
Please read these terms of service ("terms", "terms of service") carefully before using clarajoyceflowers.com operated by Clara Joyce Flowers. (we, us, our)
Conditions of Use
We will provide our services and products to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.
Copyright
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Clara Joyce Flowers and/or its content creators and protected by international copyright laws.
Communications
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are subject to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website, social media, and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
Applicable Law
By visiting this website, you agree that the laws of the Illinois, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Clara Joyce Flowers and you, or its business partners and associates.
Disputes
Any dispute related in any way to your visit to this website or to products you purchase from Clara Joyce Flowers shall be considered null and void.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, negative, condescending, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Clara Joyce Flowers non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
User Account
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
Privacy Policy
Thank you for visiting clarajoyceflowers.com This Website is operated by Clara Joyce Flowers. Your access to and use of this Website is subject to the following Privacy Policy ("Privacy Policy") and all applicable laws. The terms "we", "us" and "our" when used in this Privacy Policy means Clara Joyce Flowers. The terms "you" and "your" when used in this Privacy Policy means any user of this Website.
We understand your concerns about privacy and we want to assure you that Clara Joyce Flowers takes privacy matters seriously. Therefore, we are providing this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Privacy Policy, you may direct them to clarajoyceflowers@gmail.com.
Important: by submitting information manually or in electronic form to us and/or by using our Website, you give your consent that all information that you submit may be processed by Clara Joyce Flowers in the manner and for the purposes described below. Do not send Clara Joyce Flowers any confidential or proprietary information other than as necessary to process your order.
What type of information does Clara Joyce Flowers collect?
Our goal is to provide you with an enjoyable shopping experience. We sometimes collect information about you in an effort to make our products and services more efficient and customized to you. You are free to browse the Website without revealing any personally identifiable information about yourself. However, once you give us your personally identifiable information (as further described below), you are not anonymous to us. We collect two types of information from visitors to the Website, "Automatic Anonymous Information", or "AAI", and "Personally Identifiable Information", or "PII". We treat AAI and PII differently and the following sections describe both AAI and PII, and address how each type of information is collected and used by Clara Joyce Flowers.
The Website may automatically track certain information based upon your behavior. This information does not identify you personally. We use this information to improve the content and functionality of this Website, and to better understand and serve our shoppers. This information may include what browser you are using, your IP address, or other information.
"Cookies" are small pieces of information that a website will send to and store on your computer's hard drive. Most browsers automatically accept cookies, but you can configure your browser to prevent the use of cookies. Clara Joyce Flowers may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or to store items in your shopping cart between visits. We may also store PII in cookies to improve our services and facilitate your use of the Website. Acceptance of cookies is not a requirement to browse our Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check out features.
PII is individually identifiable information about you that could permit one to identify or contact you. At various places on the Website, we may request certain PII, such as your name, phone number, e-mail, billing address, shipping address and other personal information. You may choose to provide PII in order to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the Website.
Our use of your information
We use AII we collect from you for specific and limited purposes including improving our products and services, making your shopping experience more efficient and relevant, and providing you with a personalized service. We may also use your AII internally to administer this Website.
When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party. Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
If you provide us with your e-mail address as part of a purchase transaction on our Website, or if you opt-in to receive communications from Clara Joyce Flowers, we may periodically send you newsletters, e-mails featuring exclusive sales and promotions, and e-mails requesting your feedback on our products and services. In addition, if you make a purchase on our Website, we may send you order and shipping confirmation emails.
Does Clara Joyce Flowers share the information it receives?
Clara Joyce Flowers may be obligated to cooperate with various law enforcement inquiries. Clara Joyce Flowers reserves the right to share or transfer PII to comply with a legal requirement, disclose any activities or PII about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, for the administration of justice, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.
Accessing and Updating Your Information
You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the "My Account" section of the site.
You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, we cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your PII will be completely removed from our databases in response to your requests.
Security
We guarantee that your purchase transactions on our Website will be safe, and Clara Joyce Flowers makes every effort to protect you from unauthorized credit card charges while you shop at our Website.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this Website. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parent's or guardian's permission.
Privacy Policy Changes
Clara Joyce Flowers reserves the right to change, modify, add or remove portions of this Privacy Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.
Transfer of Data Abroad
If you are visiting this Website from a country other than the countries in which our servers are located (currently the United States), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this Website and communicating electronically with us, you consent to the processing and transfer of your data as set out in this Privacy Policy.
Governing Law
This Privacy Policy forms part of our Website Terms of Use and as such shall be governed by and construed in accordance with the laws of the State of Maine in the United States of America without regard to conflicts of a law principles. You hereby consent and waive all objection to jurisdiction of the federal and state courts of the state Maine and to venue therein.
Contacting Clara Joyce Flowers with questions or comments
If you have further questions about Clara Joyce Flowers Privacy Policy or comments on how we can improve the Clara Joyce Flowers shopping experience, please do not hesitate to email us at drew@clarajoyceflowers.com
—Updated 10/1/2022