FAQ’s!
Over the years, we’ve gotten many many repeat questions regarding orders and how we handle certain situations. I took some time to compile a list of questions and responses for you to learn from!
Q-When will my order be shipped?
A-During the process of adding items to your cart, you may be prompted to select a shipping week. Your order will be shipped during the week that you choose during this time. Once your order is submitted, we will not be able to change this as we can only process a certain amount of orders on a weekly basis. We ship packages out Monday-Wednesday. Once your order is shipped and delivered, you will receive automated emails from us via Squarespace, our website host.
Dahlia tubers will be shipped out on weeks 13/14 (3/27-4/3)
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Q-Will you offer new varieties or updated inventory?
A-Yes! As we progress with propagation over the winter months, we may add or remove live inventory on our website. Depending on demand and standing inventory, we may post about these additions on our social media.
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Q-How do I know you received my order?
A-Our retail website is hosted through Squarespace. Once you place an order, you will receive an automated email from us via Squarespace. If this email message is not received, your order was not successfully placed. Before you send us a panicked email, please check your spam and trash folders.
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Q-What happens if my package is delayed?
A-Please remain calm and remember that we are humans and are oftentimes at the mercy of FedEx, USPS and Mother Nature. If your package is delayed and your product quality is impacted, please send us an email with a photo of the impacted product immediately. When we submit time sensitive claims on your behalf, we only have 24 hours post delivery to submit a strong claim with FedEx. In your email message to us, there is no need to be rude, condescending, or insulting. We are all human and will do what we can to help you.
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Q-Do you guarantee your tubers and plants?
A-While I’d love to say that you’re going to be successful at growing every single flower and plant, that’s just not a sustainable claim we as a company can stand by. The products we sell are living breathing organisms and sometimes they just don’t make it. If you have a question, concern or would like to submit a claim on your received product, that must be submitted within 48 hours of package arrival. After the first 48 hour window has passed, no refunds will be granted nor will be claims be accepted. Claims regarding viral presence, blind eyes, broken necks, non-viable tubers, etc. will not be accepted after the first 48 hours post delivery. These issues are beyond our control after packages have left our farm and can/do happen once packages are delivered, received and planted.
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Q-If something goes wrong, can I get a free replacement next season?
A-No. We do not offer replacements. If a claim is accepted and is granted approval within 48 hours of delivery, a refund will be granted to the payment method that was originally used. For your financial security reasons, we are not able to change or alter the refund payment method channel. Please contact your financial institution to make arrangements.
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Q-Can I combine my orders?
A-Unfortunately we do not offer the ability to combine orders. We operate on a first come first serve basis. If we combine an earlier placed order and a later placed order, and we happen to run short on a certain product on the second order, that isn’t fair to the rest of the later placed orders who would’ve had a chance at that item. We also are very strict on the amount of orders we can process on any given week. Because we operate with a very small staff, combining orders throws off our weekly outbound quantities and causes headaches in the office with filing and order tracking. Please place new orders, with individual shipping, every time you order.
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Q-Do you substitute orders when items oversell or have crop failures?
A-Being subbed an item can be frustrating, we get it. We do everything we can to make sure this doesn’t happen often, but sometimes some varieties are poor rooters, tuber producers, etc. When this occurs, we will substitute your order if we have a very comparable product, (ex: subbing dahlia ‘blizzard’ for dahlia ‘boom boom white’ (both are high performing white ball dahlias)). If a close sub is not available, and you have chosen to accept subs, which happens during the checkout process, we will make subs as we see fit.